RETURNS & EXCHANGES
Orders ship via United Parcel Service UPS or USPS. An order confirmation will be sent with tracking information. Orders can only be shipped to addresses within the United States. At this time, we are unable to ship to international destinations, P.O. Boxes, APO addresses or US territories. We offer Ground, Three Day Select, or Next Day Air.
DOMESTIC SHIPPING METHODS AND FEES:
GROUND: Complimentary (UPS or USPS)
SECOND DAY: $25.00 (UPS)
NEXT DAY: $50.00 (UPS)
KetiVani.com wants to ensure your complete satisfaction. Because your trust is important to us, we want you to be completely happy with every purchase. If you are not satisfied, for any reason, we are glad to accept returns of saleable merchandise for a full refund or exchange. Refunds will be credited to the original form of payment. The following rules apply:
NO SALE ITEMS CAN BE RETURNED OR EXCHANGED
Returns are accepted within 7 days of receipt. Therefore, please try as soon as you receive merchandise.
Please allow 10 to 14 days for processing your return.
Customer pays return mail cost.
Returned merchandise should be in the same condition as when you received it, unworn, undamaged, saleable, with original tags and packaging (if applicable).
Altered apparel, custom orders, and items identified as "final sale" cannot be returned.
We are happy to honor requests for adjustment if your merchandise was purchased at regular price and then reduced within 10 days of purchase.
KetiVani LLC reserves the right, at its sole discretion, to determine if returned merchandise is in saleable condition.
Since we cut in limited run, exchange for different size in not guaranteed.
Please send all returns and exchanges to the following address:
9 South Monroe Street, Denver, CO 80209